Cancel GuidesLast updated: June 2026

How to Cancel Dropbox — Step-by-Step Guide (2026)

Pricing reminder

You're paying $11.99/month or $119.88/year (Plus — 2TB), $19.99/month (Essentials — 3TB), or $24/user/month (Business plans).

Cancel on Web (Desktop / Mobile)

  1. 1

    Sign in at dropbox.com.

  2. 2

    Click your avatar (top-right) > Settings.

  3. 3

    Click the Plan tab.

  4. 4

    Click Cancel plan near the bottom of the page.

  5. 5

    Follow the prompts. You'll be downgraded to the free 2GB Basic plan at the end of your billing period.

Cancel on iPhone (Apple-billed)

  1. 1

    Open Settings > your name > Subscriptions.

  2. 2

    Tap Dropbox.

  3. 3

    Tap Cancel Subscription and confirm.

Cancel on Android (Google Play-billed)

  1. 1

    Open Google Play > profile > Payments & subscriptions > Subscriptions.

  2. 2

    Tap Dropbox > Cancel subscription.

  3. 3

    Confirm.

What happens after cancellation

  • Your account converts to Dropbox Basic (free, 2GB) at the end of your billing period.

  • If you're over 2GB after cancellation, you keep all files — but uploads are blocked until you free up space.

  • Shared links, comments, and shared folders all remain functional.

  • Smart Sync, version history (>30 days), and Vault features are removed.

Will I lose my data, playlists, or history?

Dropbox keeps all your files even if you go over the 2GB free quota — they just stop syncing new uploads. After 12 months of being significantly over quota with no activity, Dropbox may suspend or eventually delete accounts. Version history beyond 30 days is removed on downgrade.

Frequently Asked Questions

Q1What happens to files over 2GB after I cancel Dropbox Plus?

All files stay on your account and remain accessible. New uploads are blocked until you delete files to get under 2GB, but nothing is deleted automatically. You have unlimited time to migrate files out.

Q2Should I move to Google Drive or iCloud instead?

Google Drive: 15GB free, $1.99/mo for 100GB, $9.99/mo for 2TB — significantly cheaper than Dropbox Plus. iCloud+: $0.99/mo for 50GB, $9.99/mo for 2TB — best if you're all-Apple. Both have native macOS/Windows desktop apps.

Q3Can I get a refund on my annual Dropbox plan?

Dropbox offers refunds within 30 days of the initial annual purchase. After that, cancellation keeps your service active until the period ends, but no refund is issued for unused months.

Q4Will my Dropbox-shared links keep working?

Yes. Existing shared links continue to work as long as the file is in your account. You don't lose sharing functionality on the free Basic plan.

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