How to Cancel Microsoft 365 (Office 365) — Step-by-Step Guide (2026)

1. 1

   Go to account.microsoft.com/services and sign in.

2. 2

   Find your Microsoft 365 subscription and click Manage.

3. 3

   Click Cancel subscription.

4. 4

   Follow the prompts. Choose between Cancel now (immediate end) or Turn off recurring billing (continue until period ends).

5. 5

   Confirm your choice.

1. 1

   If you subscribed via the App Store, open iPhone Settings > your name > Subscriptions.

2. 2

   Tap Microsoft 365 Personal or Family.

3. 3

   Tap Cancel Subscription and confirm.

4. 4

   You keep access until the end of the billing period.

1. 1

   Open Google Play Store > profile icon > Payments & subscriptions > Subscriptions.

2. 2

   Tap Microsoft 365 and select Cancel subscription.

3. 3

   Confirm.

• Office apps (Word, Excel, PowerPoint, Outlook) become read-only after the subscription ends.

• OneDrive storage drops from 1TB back to 5GB free — any files over 5GB stay accessible but read-only.

• Files exceeding the free 5GB quota become read-only for 90 days, then may be deleted.

• Email accounts on @outlook.com / @hotmail.com remain free — only the storage tier changes.

Microsoft retains your files in OneDrive for up to 90 days after subscription ends, even if they exceed the 5GB free tier. After 90 days in over-quota status, Microsoft may begin deleting older files starting with the largest. Email and OneNote content remain accessible indefinitely on the free tier.